Terms of Service

Welcome to House of Orvia. These Terms of Service ("Terms") govern your use of our website, https://houseoforvia.in ("Website"), and the purchase of products from us. By accessing or using our Website, you agree to be bound by these Terms.

1. Eligibility

By using this Website, you confirm that you are at least 18 years of age or are using the Website under the supervision of a parent or legal guardian.

2. Products and Services

House of Orvia offers pet products and other miscellaneous products for sale. We reserve the right to modify, discontinue, or limit the availability of any product at any time without prior notice.

We make reasonable efforts to ensure that product descriptions, images, and pricing are accurate. However, errors may occasionally occur, and we reserve the right to correct them without prior notice.

3. Orders and Acceptance

All orders placed through the Website are subject to acceptance and availability.

We reserve the right to:

  • Refuse or cancel any order at our sole discretion.

  • Limit quantities purchased per person, household, or order.

  • Cancel orders suspected of fraud, misuse, or unauthorized transactions.

4. Pricing and Payments

All prices displayed on the Website are in Indian Rupees (INR) and are inclusive or exclusive of applicable taxes as mentioned on the product page.

We currently offer:

  • Cash on Delivery (COD)

House of Orvia reserves the right to change product prices at any time without prior notice.

5. Shipping and Delivery

We currently deliver products within India only.

Delivery timelines are estimates and may vary due to factors beyond our control, including courier delays, natural disasters, strikes, or other unforeseen circumstances.

House of Orvia shall not be liable for delays caused by third-party logistics providers.

6. Returns and Refunds

Returns and refunds are governed by our separate Return & Refund Policy available on the Website.

By placing an order, you agree to the terms of our Return & Refund Policy.

7. User Conduct

You agree not to:

  • Use the Website for any unlawful purpose.

  • Attempt to interfere with the Website's security or functionality.

  • Submit false, misleading, or fraudulent information.

  • Copy, reproduce, or exploit any part of the Website without prior written consent.

8. Intellectual Property

All content available on this Website, including but not limited to logos, product images, text, graphics, designs, and trademarks, is the property of House of Orvia and is protected under applicable intellectual property laws.

Unauthorized use, reproduction, or distribution of any content is strictly prohibited.

9. Limitation of Liability

To the maximum extent permitted by law, House of Orvia shall not be liable for any indirect, incidental, special, or consequential damages arising from:

  • Use or inability to use the Website;

  • Delays in delivery;

  • Product misuse by customers;

  • Technical issues, interruptions, or inaccuracies on the Website.

Our total liability, if any, shall not exceed the amount paid by the customer for the specific order giving rise to the claim.

10. Indemnification

You agree to indemnify and hold harmless House of Orvia, its owners, employees, and affiliates from any claims, losses, liabilities, damages, or expenses arising from your violation of these Terms.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India.

Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts located in West Bengal, India.

12. Changes to These Terms

We reserve the right to modify these Terms at any time. Any updates will be posted on this page with the revised effective date.

Continued use of the Website after such modifications constitutes acceptance of the updated Terms.

13. Contact Information

For any questions regarding these Terms, please contact us:

House of Orvia
Website: https://houseoforvia.in
Email: support@houseoforvia.in

Registered Address:
7th Floor, Yamuna Building,
86, Golaghata Road, Dakshindari,
Kolkata, South Dumdum,
West Bengal – 700048, India.